6 Steps to start the creation of high performance cultures

Touching back on my last blog I mentioned that culture needs to become a strategic business priority (like sales, profit, etc.) and not just a HR priority. Source: www.clubsolutionsmagazine.com Leadership teams can start the creation of high performance cultures by implementing Read More…

Seizing opportunities for international business development

Understanding the impact of Brexit for Irish companies and leveraging the success of Chinese businesses were some of the pertinent international business questions posed at the recent IMI National Management conference. Frances Ruane, former director of the ERSI and Professor Read More…

Why leaders lose their way

Almost half of Irish business leaders would be willing to engage in potentially unethical actions to meet financial targets, according to a recent survey by EY. This startling statistic is consistent with another, perhaps less surprising, finding from a survey Read More…

Forget Being a Preferred Supplier

Most suppliers are dispensable. This is because it is not the seller’s competitive advantage that matters, but their ability to impact on the success of the customer’s business. The seller’s ultimate goal in respect of key accounts is to become Read More…

Can HR add value to the Customer Experience?

The customer experience (CX) has become the new corporate battleground as organisations try to differentiate themselves from their competitors, increase profits and achieve a long term sustainable competitive advantage. Copyright SBP2016 There is no question that today’s customers are more Read More…

Do you treat your data as an Asset?

When I ask the question how data driven is your organisation, I invariably get back a positive answer because of course everybody uses data in their work. However, if I ask the question do you treat data as an asset, Read More…

Forget Account Management!

Customer accounts must be developed not just managed. Occasional internal account reviews and customer questionnaires are not enough to stop your competitors poaching your customers. Indeed, the best account management in the world won’t be enough to keep and grow Read More…