The Customer Journey in the Age of Distraction

. Customers are distracted. Too much noise and too much information, it’s getting harder for organisation’s to provide a smooth customer experience in this age of distraction. For CEOs, this requires a whole re-imagining of their own role that brings Read More…

Beat the Bots with Soft Skills

. Our world of work is rapidly evolving.  Developments in automation and artificial intelligence have been predicted to mark the biggest shift in work since the shift from agriculture to manufacturing.  It will be critical for organisations to prepare for Read More…

How to be better not busier

Our culture of busy Listen to the conversations around you and you’ll notice it often goes something like this: “How are you?” “Good thanks.  Busy. You?” “Yeah – mad busy. Although it’s good to be busy”.  We hear it all Read More…

Women in Leadership

The growing impact of female leaders on the business landscape is only beginning to be understood. Here we explore the current state of play for female professionals, the benefits of diversity for organisations, and how to implement diversity programmes in Read More…

What’s Happening in Leadership?

Leadership as a Collective Organisational redesigns are placing much more emphasis on the need for different leadership skills. These re-designs can involve flatter organisational structures, broader spans of control, decentralised authority, reduced layers of management, intergenerational workforces and remote and Read More…

Future Jobs: A Map of Data Related Roles

. New Data Job Titles With data top of the agenda for pretty much every organisation, there has been flurry of new data job titles. Some of these titles relate to new roles, while others are a rebranding of existing Read More…

Communicating in an Emergency

  On January 15th, 2009 captain Chesley “Sully” Sullenberger relayed the following message to the air-traffic controllers at New York’s JFK airport: Hit birds. We’ve lost thrust on both engines. We’re turning back towards LaGuardia. . The rest is history. Read More…