Irish Management Institute logo

Irish Management Institute

IMI News & Events

Why Lean doesn’t have to be Mean

Does streamlining of resources threaten quality in an environment where the customer is king? Critics of the application of lean management techniques to the delivery of services often say that focussing on efficient processes goes against the concept of delivering the most value to the customer. But the lean concept of reducing waste is as Read more...

Posted in:
Lessons from Industry, Management Skills, Publications