Why Lean doesn’t have to be Mean

Does streamlining of resources threaten quality in an environment where the customer is king? Critics of the application of lean management techniques to the delivery of services often say that focussing on efficient processes goes against the concept of delivering Read More…

The 3 Reasons Managers May be Firefighting

Our latest research shows that firms are still sidestepping established management practices in favour of quick-fix solutions.  Why? Often in times of increased pressure, good management practices are sacrificed at the operational level as managers struggle to meet short-term operational Read More…