CPD 3 2016: Customer Experience- The New Battleground for Business

CPD 3 2016: Customer Experience- The New Battleground for Business

IMI CPD For Managers

Our third workshop in our 2016 series of CPD Workshops for Managers kicks of on Thursday October 27th, with a session on Customer Experience- The New Battleground for Business led by Harry Largey, IMI Associate Faculty.

Harry argues that customer experience is your brand. And to protect it, organisations must adopt a proactive, outside-in orientation across the entire customer journey and become a ‘low-effort’ organisation to deal with. Join this session to understand some key steps you can take to bring the customer into the centre of your business strategy.

Date: 27th October 2016

Time: Registration 8.00am – 8.30am | Workshop 8.30am – 10.00am

Venue: IMI Conference Centre, Sandyford, Dublin 16

Fees: See separate tab.

Registration: Please register here. 

 

About IMI CPD

Aimed at mid to senior level managers, our quarterly CPD Workshops and Management Digests are designed to ensure you and your team are constantly refreshing and enhancing your management and leadership knowhow. Facilitated by IMI Faculty, our CPD Workshops focus on live Best Practice Management themes. A companion quarterly digest from the IMI Knowledge Centre, highlights the latest management thinking on the theme of the day in an accessible format and ensures you are always up to date with new ideas.

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Our third workshop in our 2016 series of CPD Workshops for Managers kicks of on Thursday October 27th, with a session on Customer Experience- The New Battleground for Business led by Harry Largey, IMI Associate Faculty.

Harry argues that customer experience is your brand. And to protect it, organisations must adopt a proactive, outside-in orientation across the entire customer journey and become a ‘low-effort’ organisation to deal with. Join this session to understand some key steps you can take to bring the customer into the centre of your business strategy.

 

 

 

harry-largey-pic

Harry Largey

Harry Largey is an MBA qualified Entrepreneur, Board Member and Coach with over twenty five years’ experience with a range of high growth Irish and Global software and services companies.

With a specialist focus in growing and monetising innovation centric products and companies, Harry is the Founder and CEO of CloudMover, a specialist business model design company for technology and services companies. He is an Executive or Non-Executive Director to five technology companies, an Advisor to the Enterprise Ireland Technology Business Unit, the Monetisation Advisor to the National Digital Research Centre (NDRC), and an Advisor to the IBM Global Entrepreneur Programme.

Fee:

IMI Corporate & Personal Members – Complimentary

IMI Alumni – €25.00

Non-members – €125.00

 

Registration:

Please register here. 

Please note that registration will close at 5pm on Monday March 07th.

Location
IMI Conference Centre,
Sandyford Road,
Dublin 16