CPD 4- Mediation Skills for Managers

CPD 4- Mediation Skills for Managers

The final in our series of CPD Workshops for Managers for 2014 takes place on Wednesday December 3rd with a session on Mediation Skills for Managers led by Tony Bourke.

Conflict between team members is an issue that every manager dreads. If the manager ignores the conflict, it may escalate and if s/he gets involved in the conflict, it may worsen.  But the team expect the manager to do something.

The usual solution, if the conflict is difficult, is to follow the grievance process.  This may be a long, tedious and expensive process with a less than optimal outcome.

As a result, organisations now encourage people in dispute to try mediation as this has been shown to succeed in resolving 4 out of 5 conflicts. Mediation is therefore fast becoming a modern management skill.

This session will cover:

  • Understanding the nature of disputes
  • The grievance process
  • Mediation and its benefits
  • The classic mediation model
  • Mediating in bullying disputes

 

Date: 3rd December 2014

Time: Registration from 8.00am | Workshop 8.30 – 10.00am

Venue: IMI Conference Centre, Sandyford, Dublin 16

 

Registration:  Please register here

*Registration is not confirmed until payment is received, where applicable

Fee: IMI Corporate & Personal Members – Complimentary

IMI Alumni – €25* Pay now

Non-members – €125* Pay now

Please note that registration will close at 5pm on Monday December 1st.

 

About IMI CPD

Aimed at mid to senior level managers, our quarterly CPD Workshops and Management Digests are designed to ensure you and your team are constantly refreshing and enhancing your management and leadership knowhow. Facilitated by IMI Faculty, our CPD Workshops focus on live Best Practice Management themes. A companion quarterly digest from the IMI Knowledge Centre, highlights the latest management thinking on the theme of the day in an accessible format and ensures you are always up to date with new ideas.

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This session will cover:

  • Understanding the nature of disputes
  • The grievance process
  • Mediation and its benefits
  • The classic mediation model
  • Mediating in bullying disputes

Tony Bourke is an Associate Faculty member of the IMI, specialising in the areas of management development, coaching and mediation. He is accredited as a mediator with the Mediation Foundation of Ireland (MFI), an organisation established to provide excellence in mediation services, from resolving disputes to training mediators.

He has held senior management positions in SME and multinational companies and has worked internationally with global companies in particular to support business situations where the requirement has been to manage complex and swift-changing operating conditions.

Tony is a mentor to small indigenous companies and a regular contributor of articles on current business and management matters.  He has degrees in Chemistry, Education and IT and is qualified in a number of psychometric assessment tools.

His passion and primary focus is simply to develop managers to manage well and to help them understand that management, when done well, can be a straight-forward process.

Fee: IMI Corporate & Personal Members – Complimentary

IMI Alumni – €25* Pay now

Non-members – €125* Pay now

Please note that registration will close at 5pm on Monday December 1st.

Location
IMI Conference Centre,
Sandyford Road,
Dublin 16