IMI Masterclass 3: Beyond Measure – The Big Impact of Small Changes

IMI Masterclass 3: Beyond Measure - The Big Impact of Small Changes

IMI Masterclass in association with Zurich.

Margaret Heffernan

A regular TED speaker and former CEO of five businesses, Margaret Heffernan is an acute observer of human patterns of thinking and behaviour, in particular those that often lead managers and organizations astray.

Her latest book, Beyond Measure, explores the small steps organisations can make that lead to seismic shifts in culture and performance, in particular when organisations shift from a competitive to a collaborative culture.

Margaret will be revealing how deceptively small measures can have a disproportionate impact on building a strong, sustainable organisational culture.

 

 

Date:      16th November 2016

Time:    14.00 -17.00 Masterclass

Venue:   IMI Conference Centre, Sandyford Road, Dublin 16

Registration: Click here to register 

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About the session

Margaret will be revealing how deceptively small measures can have a disproportionate impact on building a strong, sustainable organisational culture.

Margaret Heffernan 1

Margaret Heffernan

A regular TED speaker and former CEO of five businesses.

Margaret Heffernan is an acute observer of human patterns of thinking and behaviour, in particular those that often lead managers and organizations astray.

Her latest book, Beyond Measure, explores the small steps organisations can make that lead to seismic shifts in culture and performance, in particular when organisations shift from a competitive to a collaborative culture.

Margaret will be revealing how deceptively small measures can have a disproportionate impact on building a strong, sustainable organisational culture.

Location
IMI Conference Centre,
Sandyford Road,
Dublin 16

Allow us to introduce ourselves.

We are Zurich. We are part of a global insurance group with Swiss roots. We are one of Ireland’s most successful life and pension providers. We believe in building a life long trust with our customers. We are passionate about protecting them and the things they truly value.

At Zurich, our customers are at the heart of what we do. We have been meeting their needs in Ireland for over 30 years, and are dedicated to the provision of excellent customer service.

As a proud sponsor of the IMI Masterclass series, we are delighted to be part of a community of experts – sharing knowledge and best practice exchange to better understand our customers’ needs. 

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