Why choose this programme?
Most people believe that they can communicate, but can they communicate effectively?
This programme will show you how to listen, provide feedback and avoid common mistakes made in communication.
Learn how to influence people, read body language, think on your feet, answer tough questions, and be assertive.
Lead people effectively. Gain the confidence and competencies to communicate and lead stakeholders across your organisation.
Make everything you say matter. Develop your ability to communicate with clarity, brevity and impact.
• Exploring and understanding your listening skills.
• Giving and receiving effective feedback.
• Seeking and providing clarity in your communications.
• Understanding and challenging assumptions successfully.
• Developing your influencing skills.
• Understanding the science of body language and how to read/apply.
• Understanding micro expressions and facial gestures.
• Thinking on your feet.
• Developing your assertion skills.
• Dealing with difficult situations.
• Dealing with difficult people.
• Dealing with difficult behaviours.
What our graduates say
This programme has made me more confident, assertive and better able to communicate and build relationships with my colleagues and clients. I find that I am much more of an active listener now and I’ve learnt much more about how I currently communicate, what my style is and how to improve it.Thomas HeeneyRTE, Account Manager