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We began our Six Word Wisdom series in June of last year. Since then we have spoken to a variety of thinkers in the field of management and organisational development to ask them to condense for us their advice for business into just six words... It's building up to be quite a collection....we thought it was time for a recap. So what have our contributors said?
They have pointed out the importance of taking account of the individual when trying to build succesful organisations:
Build the Organisation of Your Dreams - Prof. Garreth Jones
Everybody counts - Develop the human now! - Doug Silsbee
They have pointed out the need for all businesses - of all sizes - to take account of the power of big data and analytics:
Learn to compete with Data. Now. - Dr. Thomas C. Redman
And they have told us that we are not in Kansas anymore and that we have to stay agile and focus on the differentiated value of what we are offering:
Rewrite your playbook for transient advantage - Prof Rita McGrath
Develop a compelling customer value proposition - Prof. John Fahy All in all 30 words that say a lot. We'll be continuing to grow the series as we call on the expertise of those in our network.
[post_title] => 30 words your business needs to hear? Friday Blog Roundup
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[post_content] => To coincide with her visit to IMI this week Nancy Kline - the originator and pioneer of The Thinking Environment® process shares her thoughts on attention and interest in a coaching exchange:
Are You Interested?
By Nancy Kline
‘You are so patient.’ I hear this after almost every Thinking Session demonstration. Other people tell me they often hear the same comment about their Attention as Thinking Partners, too. I guess what we do looks like patience. It is still. It is warm. It doesn’t rush. It breathes.
But patience is not what it is. Not remotely. Patience is a kind of waiting, a postponing. It is in reference to the moment when the thing, about which a person is being patient, will stop, and the person can finally act or speak. Patience is a polite dismissing of what is happening or being thought in this moment. It is an invisible drumming of the table. Patience wants the thing to end, but does not fan or act on that wanting. Patience is a cousin of arrogance. It is disengaged.
Attention in a Thinking Environment is not patience.
It is interest.
It is breathless anticipation of what the Thinker will think, and say, next. It wants to know. It wants to hear the Thinker’s creations. It stands ready for birth.
Patience is nowhere to be found. It is interest people are seeing. And interest does do amazing things.
It creates thinking.
About Nancy Kline
Nancy Kline created and pioneered the development of the theory and process called The Thinking Environment®. This model allows people to turn their teams, organisations and relationships into Thinking Environments in which people at every level can think for themselves, with rigour, imagination and courage. The process increases the quality of thinking in, and thus of concrete results from, all human interactions, both in pairs and in groups, and decreases the amount of time it takes to achieve them.
As well as President of Time To Think, an international leadership development and coaching company Nancy is also a published author and public speaker.
Nancy and the other Time To Think Consultants and Coaches do Thinking Environment work in companies, universities, human resource organisations, government agencies and voluntary organisations. Thinking Environment work is active in the UK, Ireland, Sweden, Spain, The United States, Australia and South Africa.
Time To Think began in 1984 and grew out of Nancy's consulting and teaching work near Washington, DC, where she had served as a Founding Director of The Thornton Friends School for twelve years and as Director of The Leadership Institute for six years. She is a Fellow of Ashridge College, UK.
[post_title] => Are You Interested? - Guest Post: Nancy Kline
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[post_date] => 2017-06-29 13:19:17
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[post_title] => A Fixed or Growth Mindset? What it Means for Your Organisation
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[post_title] => 5 Top Tips for Being Focused in Work
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[post_title] => 3 slick selling techniques you should take from the Time-share Salesperson
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[post_content] => Have you noticed that so many of the great managers – and leaders – are really odd?
This can be seen not only in business with enigmatic leaders like Apple's Steve Jobs (described by Bill Gates as "fundamentally odd", but also in some of the more eccentric characters we see in sport - take for example football managers like José Mourinho, Alex Ferguson and Brian Clough.
While there are indeed managers like Manchester United's David Moyes, who are .. average, reasonable, uninspired: just the sort of manager that might make the grade on paper in a recruitment process, the great leadership is seen from managers like Mourinho and Ferguson, neither of whom would have stood much chance of making it through to the interview stage! They weren't even great football players!
Odd, isn’t it?
But is it enough just to be odd? Unlikely... Perhaps there is good odd (Mourinho) and bad odd (take your pick of the world’s despots).
In my experience working with organisations, I have found that the great leaders, despite their seeming oddness, have at least 3 things in common:
1. They are clever – especially with people. They know whose buttons to press – and when! Who to kick and who to hug! They know the game – they know their business inside out.
2. They have more than just one style – they hold their principles constant but adapt their own style to the situation in hand. Mourinho famously let his kit man give the motivational speech to his players last week (in indecipherable “Scottish”, too!). Ferguson could tell his Beckhams from his Ronaldos, his Van Persies from his Rooneys - and found the right words for each.
3. They reach for the stars, and hold themselves – not just their staff – to the highe
st standards. They are unrelenting in their quest for success. Their self-belief is unshakable. Failures are used as opportunities to learn. Success is inevitable – the only question is when.
So perhaps there is something to be learned from seeing past what might seem like strange personalities and assessing our potential leaders instead for intelligence, a flexibility in style and an unshakable self-belief and ambition. It may be that these characteristics are more important to success as a leader that meeting any definition of "normal".
Dermot Duff is Programme Director of the ManagementWorks IMI Diploma in Management and the ManagementWorks IMI Diploma in Strategy & Innovation - programmes specifically aimed at developing management and strategic capability in SMEs. His expertise is in the area of SMEs, project management, manufacturing and supply chain management and he is the author of Managing Professionals and Other Smart People. His work focuses on developing practical implementable solutions founded on sound theory.
If you are interested in honing your skills as a leader in your organisation speak to us about the IMI Diploma in Leadership starting this Spring. The programme is aimed at dramatically enhancing leadership skills, awareness, impact and judgement. To know more check out the brochure or watch this clip.
[post_title] => Are You Odd Enough to Lead? What do Steve Jobs, José Mourinho and Alex Ferguson have in common?
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Source: www.clubsolutionsmagazine.com
Leadership teams can start the creation of high performance cultures by implementing the following 6 steps:
1. Establish a sense of urgency
They need to make it clear that the current culture needs to change, articulate the vision and business case, and describe the opportunity (as John P. Kotter states in his book The 8-Step Process for Leading Change) in a way that appeals to the hearts and minds of people.
2. Develop a set of strategic beliefs
These are the beliefs senior executives have about their organisation’s environment that enables shaping business strategy e.g. Dell believed that customers would, if the price was right, buy computers from a catalogue rather than go to computer stores as the conventional wisdom dictated they would. They created a $7 billion business.
3. Develop a set of values
Values enable the organisation to act on its strategic beliefs and implement their strategy the right way. Values shape the culture of an organisation, define its character and serve as a foundation in how people act and make decisions. Dell’s values supporting its strategy and strategic beliefs include: Delivering results that make a positive difference; leading with openness and optimism and winning with integrity.
4. Capitalise on quick wins
Capitalize on and honour your cultural strengths and act quickly on any critical behaviour changes required.
5. Challenge those norms that get on the way of high performance
Norms are informal guidelines about what is considered normal (what is correct or incorrect) behaviour in a particular situation. Peer pressure to conform to team norms is a powerful influencer on people’s behaviour, and it is often a major barrier affecting change. It is always easier to go along with the norm than trying to change it…. Common samples of negative norms in some organisations: Perception that it is ok to yell at people, ignore people’s opinions, etc.
6. Role model and recognise the desired behaviours
As Gandhi wonderfully put it “Be the change you want to see in the world”. This empowers action and helps embed the desired culture you are trying to create.
Behaviour is a function of its consequences. Behaviour that results in pleasant consequences is more likely to be repeated, and behaviour that results in unpleasant consequences is less likely to be repeated.
According to B. F. Skinner and reinforcement theory “future behavioural choices are affected by the consequences of earlier behaviours”. The argument is clear; if you want people to be brave and challenge the status quo, you shouldn’t make them feel awkward or like difficult employees when they do. Furthermore, if want people to contribute at meetings make sure you actively listen to them and act on their suggestions and ideas.
Caution:
On his famous article “On the folly of rewarding A while hoping for B” Steven Kerr argues that the way in which we reward and recognise people doesn’t always deliver the desired results. We all have being in situations where we are told to plan for long-term growth yet we are rewarded purely on quarterly earnings; we are asked to be a team player and are rewarded solely on our individual efforts; we are told that the way in which results are achieved is important and yet we promote people who achieve results the wrong / in a Machiavellian way.
A friend of mine was recently at a hospital and he complained to the ward manager about the doctor’s bad manners and rudeness. The answer he got was “do you want to be treated by the best heart doctor in the country or a not so good doctor but with a really nice bed manner?”.
My argument is why can’t we have both?
Pedro Angulo is the Programme Director of the IMI Diploma in Strategic HR Management starting on 16th November 2016.
Pedro is an Organisational Effectiveness Business Partner in AIB and Chairperson of the Irish EMCC (European Mentoring and Coaching Council).
He is a motivational speaker and regular presenter at HR, coaching, change and business conferences / events.
_____________________________________
[post_title] => 6 Steps to start the creation of high performance cultures
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