In Brief

Programme Date Programme Date:
27 March 2024
In person
2 days
Seniority: Seniority:
Early to Mid Career
Fee: Fee:
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Managing People

Why choose this programme?

Why are working relationships so important? Because people make businesses work.

This highly interactive two-day programme is focused on managing people and relationships both in the workplace, and in a hybrid or remote setting. This could be with staff, peers, other managers or stakeholders.

This programme is for you if…

You want to improve
your interpersonal skills and get more from your working relationships, including those in the hybrid environment.

Programme 1 Dates

Programme Dates
27 & 28 March 2024

26 & 27 June 2024


Key takeaways

Leverage Relationships

Influence and lead those around you. Improve your interpersonal skills at any level and get more from your working relationships, whether they are in person or remote.


Understand the ‘why’ behind human behaviour. Take a deep dive into human dynamics and discover the power of psychological safety and trust.

Conflict Resolution

Deal with difficult situations. Develop your understanding of how to manage those around you, both in person and remotely, and how not to manage them.

Programmes themes

Understanding human behaviours
  • Understanding your own behaviour style and strengths/weaknesses.
  • Diagnosing and understanding the style of others.
  • Adapting your style for more effective results in communications and business interactions.
  • Learning where your personal biases lie and how to deal with them
Communications at Work
  • Developing your listening skills.
  • Giving and receiving feedback.
  • Increasing your self-awareness using the DISC system of self-assessment.
  • Communicating your vision, and connecting work with that vision
Dealing with conflict
  • Understanding the sources of conflict.
  • How to communicate through conflict.
  • Bringing a coaching style to your conversations
  • Removing the sources of conflict through development of understanding and diversity.
  • How to manage conflict in a virtual or hybrid setting.
Dealing with difficult people
  • Understanding difficult behaviours (ie the person is not difficult, their behaviour is).
  • Language strategies for successful communication with these people/behaviours.
  • A structured approach to difficult conversations/communications.