In Brief

Programme Date Programme Date:
14 December 2022
In person, Online
2 days or 4 evenings
Seniority: Seniority:
Early to Mid Career
Non-member fee: Non-member fee:
Member fee: Member fee:

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    Managing People
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    Why choose this programme?

    Why are working relationships so important? Because people make businesses work.

    This highly interactive two-day programme is focused on managing people and relationships both in the workplace, and in a hybrid or remote setting. This could be with staff, peers, other managers or stakeholders.

    This programme is for you if…

    You want to improve
    your interpersonal skills and get more from your working relationships, including those in the hybrid environment.

    Programme 1 Dates

    Programme 1 (Online)
    19 & 26 October, and 02 & 09 November 2022


    Programme 2 Dates

    Programme 2 (In person)
    24 & 25 November 2022

    Programme 3 Dates

    Programme 3 (Online)
    28 November, and 05, 12 & 19 December 2022

    Programme 4 Dates

    Programme 4 (In person)
    14 & 15 December 2022

    Key takeaways

    Leverage Relationships

    Influence and lead those around you. Improve your interpersonal skills at any level and get more from your working relationships, whether they are in person or remote.


    Understand the ‘why’ behind human behaviour. Take a deep dive into human dynamics and discover the power of psychological safety and trust.

    Conflict Resolution

    Deal with difficult situations. Develop your understanding of how to manage those around you, both in person and remotely, and how not to manage them.

    Programmes themes

    Understanding human behaviours
    • Understanding your own behaviour style and strengths/weaknesses.
    • Diagnosing and understanding the style of others.
    • Adapting your style for more effective results in communications and business interactions.
    • Learning where your personal biases lie and how to deal with them
    Communications at Work
    • Developing your listening skills.
    • Giving and receiving feedback.
    • Increasing your self-awareness using the DISC system of self-assessment.
    • Communicating your vision, and connecting work with that vision
    Dealing with conflict
    • Understanding the sources of conflict.
    • How to communicate through conflict.
    • Bringing a coaching style to your conversations
    • Removing the sources of conflict through development of understanding and diversity.
    • How to manage conflict in a virtual or hybrid setting.
    Dealing with difficult people
    • Understanding difficult behaviours (ie the person is not difficult, their behaviour is).
    • Language strategies for successful communication with these people/behaviours.
    • A structured approach to difficult conversations/communications.