In Brief

Programme Date Programme Date:
11 March 2024
Location: Location:
IMI Campus
Live programme duration Live programme duration
3 days
Fee: Fee:
Seniority: Seniority:
Early to Mid Career
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Communicating for Performance

Why choose this programme?

Most people believe that they can communicate, but can they communicate effectively?

This three-day programme will show you how to listen, provide feedback and avoid common mistakes made in communication.

This programme is for you if…

You are a manager who needs to
develop your one-to-one and one-to-many communication skills in the workplace.

Key takeaways

Influence People

Learn how to influence people, read body language, think on your feet, answer tough questions, and be assertive.

Assertive Leadership

Lead people effectively. Gain the confidence and competencies to communicate and lead stakeholders across your organisation.


Make everything you say matter. Develop your ability to communicate with clarity, brevity and impact.

Programmes themes

Day 1: Listening and Feedback

• Exploring and understanding your listening skills.
• Giving and receiving effective feedback.
• Seeking and providing clarity in your communications.
• Understanding and challenging assumptions successfully.

Day 2: Influencing

• Developing your influencing skills.
• Understanding the science of body language and how to read/apply.
• Understanding micro expressions and facial gestures.
• Thinking on your feet.

Day 3: Dealing with Difficulty

• Developing your assertion skills.
• Dealing with difficult situations.
• Dealing with difficult people.
• Dealing with difficult behaviours.

What our graduates say

Thomas Heeney
This programme has made me more confident, assertive and better able to communicate and build relationships with my colleagues and clients. I find that I am much more of an active listener now and I’ve learnt much more about how I currently communicate, what my style is and how to improve it.
Thomas Heeney
RTE, Account Manager

Related Programmes

If you're interested in Communicating for Performance, you may also be interested in our 'Personal and Career Development' suite of short programmes.