In Brief

Programme Date Programme Date:
14 September 2023
IMI Campus (Dublin)
2 days
Seniority: Seniority:
Early to Mid Career
Non-member fee: Non-member fee:
Member fee: Member fee:
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Facilitation Skills
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Programme Dates

The next programme dates for this programme, to be held in our Sandyford campus, are as follows:

14 & 15 September 2023

Why choose this programme?

Get great ideas from the crowd.

Our experienced trainers will guide you through the process of facilitation and provide you with tools and techniques that you can put to immediate use - either in-person or in a remote or hybrid context.

You will also be provided with expert analysis and feedback to allow you to enhance your skills for success.

This programme is for you if…

You want to generate,
capture and utilise great ideas through group engagement, both in-person and virtually.

Key takeaways

Create & Innovate

Generate great ideas. Use the wisdom of the crowd to discover hidden gems and fill gaps in your knowledge.

Ignite Performance

Get people working together with purpose - even if they are not in the same room together. Generate enthusiasm and buy-in for your next initiative.


Get groups of people working together brilliantly, from shop-floor to boardroom.

Programmes themes

Day 1: Planning and Goal Setting
  • Understanding facilitation and development of goals.
  • Introduction to facilitation process.
  • The facilitation diamond.
  • Creating the right environment for effective hybrid facilitation.
  • Setting objectives.
  • Focus questions.
  • Discussion questions.
  • Identifying the gap.
  • Exploring causes.
  • Identifying solutions.
  • Developing action plans.
Day 2: Implementation and Results
  • Getting buy in.
  • Generating engagement (in-person and virtually)
  • Dealing with conflict.
  • Using the tools for remote and hybrid facilitation.
  • Communicating remotely.
  • Dealing with difficult people.
  • Understanding group dynamics and behaviour.
  • Individual facilitation design.
  • Facilitation practice (applying their own facilitation session).
  • Feedback.

What our graduates say

Jeffrey Walsh
Innovation engagement and embedding an innovative culture is central to my role in ESB Customer Solutions. A key insight from the programme was how your role as a facilitator is to bring the best out of the people in the room through open questioning and discussion. I utilise this in the innovation ideation workshop I facilitate now.
Jeffrey Walsh
Electric Ireland, Senior Product Manager

Related Programmes

If you're interested in Facilitation Skills, you may also be interested in our 'Human Resources & People Development' suite of short programmes.