- Is HR delivering the value add required to CX? Are we doing enough? Any opportunities for adding greater value?
- How closely aligned is our HR agenda to the CX agenda?
- What’s the impact our HR Department is having on CX? Can we increase it? How are you measuring it?
- How much of a change / shift in how HR professionals think, position, develop and organise themselves in my organisation will be required to get our HR Department to add real value to CX? And what are you going to do about it?
Mini-Masterclass: An Evolutionary Approach to Innovation with Ben Shenoy
Growth brings bureaucracy, and bureaucracy stifles innovation. In this session, you’ll explore how established enterprises overcome the ‘tyranny of success’ and embed a culture of innovation instead.
Ben explores, decodes and narrates how we respond to complexity – both individually and collectively. He is a Visiting Professor of Psychological and Behavioural Science at the London School of Economics (LSE).
Date: 14 October 2021
Time: 9am – 11am
Location: Online via Zoom