- Is HR delivering the value add required to CX? Are we doing enough? Any opportunities for adding greater value?
- How closely aligned is our HR agenda to the CX agenda?
- What’s the impact our HR Department is having on CX? Can we increase it? How are you measuring it?
- How much of a change / shift in how HR professionals think, position, develop and organise themselves in my organisation will be required to get our HR Department to add real value to CX? And what are you going to do about it?
Masterclass: Leading Digital Transformation in the Pandemic Era with George Westerman
Use frameworks, case studies and self-assessments based on 10 years of research on digital transformation to learn how to turn your company into a ‘digital master’.
Dr. George Westerman is a Senior Lecturer at the MIT Sloan School of Management and specialises in the dynamic intersection of executive leadership and technology strategy.
Date: 12 May 2022
Location: Hybrid (details to be confirmed)