- Is HR delivering the value add required to CX? Are we doing enough? Any opportunities for adding greater value?
- How closely aligned is our HR agenda to the CX agenda?
- What’s the impact our HR Department is having on CX? Can we increase it? How are you measuring it?
- How much of a change / shift in how HR professionals think, position, develop and organise themselves in my organisation will be required to get our HR Department to add real value to CX? And what are you going to do about it?
Masterclass: Rethinking Trust and Humility with Rachel Botsman
Challenge your mindset to think differently about trust and humility in the modern world by exploring a new language and powerful principles to earn trust as individuals and as organisations.
Rachel has been recognised as one of the world’s 30 most influential management thinkers and is the author of two critically acclaimed books, ‘What’s Mine is Yours’ and ‘Who Can You Trust?’
Date: 24 November 2022
Location: Hybrid (details to be confirmed)