- Is HR delivering the value add required to CX? Are we doing enough? Any opportunities for adding greater value?
- How closely aligned is our HR agenda to the CX agenda?
- What’s the impact our HR Department is having on CX? Can we increase it? How are you measuring it?
- How much of a change / shift in how HR professionals think, position, develop and organise themselves in my organisation will be required to get our HR Department to add real value to CX? And what are you going to do about it?
Mini-Masterclass: The Exhausted, The Overwhelmed and The Underappreciated – The Business Case for Compassionate Leadership with Amy Bradley
This session will examine the power of compassionate leadership and the compelling evidence that suggests organisations that prioritise compassion report higher levels of profitability, innovation, customer
loyalty and employee retention.
Dr Amy Bradley researches, writes, consults and speaks on the topics of compassion, engagement and burnout at work. She was listed on the prestigious Thinkers50 Radar of global management thinkers in 2020.
Date: 08 March 2022
Time: 9.30am – 11am
Location: Online via Zoom