- Is HR delivering the value add required to CX? Are we doing enough? Any opportunities for adding greater value?
- How closely aligned is our HR agenda to the CX agenda?
- What’s the impact our HR Department is having on CX? Can we increase it? How are you measuring it?
- How much of a change / shift in how HR professionals think, position, develop and organise themselves in my organisation will be required to get our HR Department to add real value to CX? And what are you going to do about it?
Masterclass: The Future Leader: 9 Leadership Skills and Mindsets for the Future of Work with Jacob Morgan
Identify a new arsenal of 9 skills and mindsets that leaders must possess if they want to guide themselves, their people, and their organisations to success. Jacob is a four-time bestselling author, keynote speaker, and futurist who explores leadership, employee experience, and the future of work.
Date: 10 February 2021
Time: 9am – 11am
Location: Online via Zoom