- Is HR delivering the value add required to CX? Are we doing enough? Any opportunities for adding greater value?
- How closely aligned is our HR agenda to the CX agenda?
- What’s the impact our HR Department is having on CX? Can we increase it? How are you measuring it?
- How much of a change / shift in how HR professionals think, position, develop and organise themselves in my organisation will be required to get our HR Department to add real value to CX? And what are you going to do about it?
Leadership Resilience-in-Action with Colette Cahalane
This session will highlight the importance of the leader as a courageous and compassionate role model and demonstrate how to grow trust, motivate teams and build resilience with empathy, kindness and gratitude.
Colette has 18 years’ experience working with leaders in global and European companies across a diverse range of industries, and she is an accredited Senior Practitioner Executive Coach with the European Mentoring & Coaching Council (EMCC).
Date: 13th September 2023
Time: 12 – 1pm
Venue: Online via Zoom