- Is HR delivering the value add required to CX? Are we doing enough? Any opportunities for adding greater value?
- How closely aligned is our HR agenda to the CX agenda?
- What’s the impact our HR Department is having on CX? Can we increase it? How are you measuring it?
- How much of a change / shift in how HR professionals think, position, develop and organise themselves in my organisation will be required to get our HR Department to add real value to CX? And what are you going to do about it?
Leadership Resilience-in-Action with Shelley Crawford
This session will highlight the importance of the leader as a courageous and compassionate role model and demonstrate how to grow trust, motivate teams and build resilience with empathy, kindness and gratitude.
Shelley is an Organisational and Coaching Psychologist and EMCC accredited Master Coach. She specialises in leadership resilience-building and sustainable wellbeing.
Date: 13th September 2023
Time: 12 – 1pm
Venue: Online via Zoom