- Is HR delivering the value add required to CX? Are we doing enough? Any opportunities for adding greater value?
- How closely aligned is our HR agenda to the CX agenda?
- What’s the impact our HR Department is having on CX? Can we increase it? How are you measuring it?
- How much of a change / shift in how HR professionals think, position, develop and organise themselves in my organisation will be required to get our HR Department to add real value to CX? And what are you going to do about it?
Masterclass: Quiet Leadership – How to Harness the Strengths of Introverts to Change How We Work, Lead, Learn, and Innovate with Susan Cain
Gain a sophisticated understanding of what introversion and extroversion are, and how they shape the way we interact, make decisions, and lead.
Ranked as one of the top 10 influencers in the world by LinkedIn, Susan is a renowned speaker and New York Times best-selling author of two books.
Date: 09 February 2021
Time: 3.30pm – 5pm
Location: Online via Zoom