- Is HR delivering the value add required to CX? Are we doing enough? Any opportunities for adding greater value?
- How closely aligned is our HR agenda to the CX agenda?
- What’s the impact our HR Department is having on CX? Can we increase it? How are you measuring it?
- How much of a change / shift in how HR professionals think, position, develop and organise themselves in my organisation will be required to get our HR Department to add real value to CX? And what are you going to do about it?
Mini-Masterclass: How to Succeed in Delivering Digital Transformation with Professor Alan Brown
This session will focus on the impact of digital technologies on business and society, and assess how best to respond to transform the way we work, live, and interact.
Alan Brown is a university professor, researcher, coach and trusted adviser to start-ups and established organisations across the public and private sector. His work is focused on leading agile approaches to business transformation.
Date: 16 June 2022
Location: Online via Zoom