- Is HR delivering the value add required to CX? Are we doing enough? Any opportunities for adding greater value?
- How closely aligned is our HR agenda to the CX agenda?
- What’s the impact our HR Department is having on CX? Can we increase it? How are you measuring it?
- How much of a change / shift in how HR professionals think, position, develop and organise themselves in my organisation will be required to get our HR Department to add real value to CX? And what are you going to do about it?
Mini-Masterclass: Reimagining Resilience with Hetty Einzig
Discover how to interpret your body’s communication to build personal resilience and learn why having a
framework for energy management is a fundamental part of being a resilient leader.
Hetty brings 25 years of psychology and executive coaching experience to global leadership development. A best-selling author, she has worked with a wide range of organisations across the private, corporate and public sectors.
Date: 11 October 2022
Time: 9.30am – 11am
Location: Online via Zoom