By completing the programme, you will learn how to: Identify your preferred communication style. Adapt your communication style to different situations. Use active listening more effectively. Communicate more assertively. Seek and provide clarity to ensure understanding. Challenge assumptions when communicating. Deal with difficult conversations.

Communicating with Confidence

Q: Why should I choose IMI?

IMI is in the top 2% of executive education providers worldwide. We have been empowering business leaders to build their capabilities for over 70 years. We are ranked #1 in Ireland for academic rigour and practical relevance on our Open-Enrolment programmes Our full focus is on you, the participant. Through continuous reinvestment, we engage world class faculty to enhance the learning experience and deliver highly contextualised and outcome-led programmes. This provides you with the best opportunity possible to grow your career.

Q: What are the key programme themes?

How communication works Explore how communication works within an organisational context and why clarity matters. Communication styles Identify your preferred communication style and understand when you may need to adapt it to achieve your goals. Active listening Develop your ability to listen carefully, understand what others are communicating and respond appropriately. Clarity and understanding Learn how to seek and provide clarity to ensure that communication is understood. Challenging assumptions Recognise the assumptions that can influence communication and learn how to challenge them. Assertive communication Develop a more assertive approach to workplace communication. Difficult conversations Explore how to approach and deal with difficult conversations at work.

Q: Who is this programme for?

This programme is designed for graduates and early-career professionals, including people who have recently completed their studies and started their first job. It is for people who want to understand communication in a business environment, develop greater confidence and build skills that will help them grow in their careers.

Q: How is the programme delivered?

Communicating with Confidence is a fully online, self-paced programme based on videos and exercises. You can work through the programme in your own time and experiment with the concepts and ideas introduced throughout the learning.

Q: How long does the programme take?

The programme includes six hours of online, self-paced learning.

Q: Is there an assessment?

There is no formal assessment. Exercises are included throughout the programme to help you engage with and apply the concepts covered.

Q: Will I receive a certificate?

Yes. You will receive a certificate of completion when you finish the programme.

Course Overview

Early in your career, you’re expected to do more than understand your role. You also need to know how communication works in a business, what’s expected of you and how to adapt your approach to different people and situations.

You may know what you want to say but feel unsure about how to say it. When should you speak up? How do you ask for clarity without appearing uncertain? How can you challenge an assumption, express yourself assertively or approach a difficult conversation without creating tension?

These moments are part of working life, but they can be difficult to navigate when you’re still building your experience and professional confidence.

For organisations, developing these skills early can help graduates and early-career employees become effective more quickly. It equips them to communicate with greater clarity and confidence while supporting their continued growth within the business.

Communicating with Confidence is a practical, self-paced programme for graduates and early-career professionals. It will help you identify your preferred communication style, understand when to adapt it and communicate with greater clarity and confidence.

Across six hours of online videos and exercises, you’ll develop active listening and assertiveness skills, explore how to seek and provide clarity, challenge assumptions and deal with difficult conversations.

You’ll finish with a stronger understanding of how to communicate in an organisational environment and practical ways to become a more effective communicator as you build your career.

Just for your team

Every programme in our full suite of short programmes can be delivered exclusively to your staff. If you have 10 or more participants for a specific programme, we can partner with you to deliver it on our campus or at a location of your choice.

Programme Highlights

Understand Your Communication Style

Identify your preferred communication style and learn how to adapt it to different situations.

Listen More Effectively

Develop active listening skills that help you understand others and respond more clearly.

Communicate with Clarity

Learn how to seek and provide clarity, check understanding and challenge assumptions when communicating with others.

Approach Difficult Conversations

Build the assertiveness and confidence to deal with difficult workplace conversations.

Programme Faculty

Eric Fitzpatrick is an international speaker, executive communication coach and expert in persuasive presentations and corporate storytelling. He is the founder of ARK Speaking and Training, and works with organisations and leaders across Ireland, the UK and the USA to help them communicate with clarity, influence and impact. Eric is the creator of the T.R.U.E. Presentations methodology and author of Persuade on Purpose: How to Create Presentations That Influence and Engage.