Every organisation wants to improve performance.
The challenge is knowing where to focus and how to create lasting change.
Operational excellence is no longer confined to manufacturing environments. Today, leaders across every sector are expected to improve productivity, streamline processes, embrace new technologies and deliver better outcomes with limited resources.
This practical programme equips leaders with the tools, frameworks and leadership approaches needed to drive operational performance and continuous improvement.
You’ll explore how culture, leadership behaviour and operational excellence methodologies combine to improve efficiency, quality and organisational performance. You’ll also examine how technologies such as AI, automation and data analytics can help teams work smarter and make better decisions.
You will leave with practical tools and a clear action plan to improve performance, reduce waste and create sustainable operational improvement within your organisation.
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IMI will deliver this programme in collaboration with experts from Trigraph.
Every programme in our full suite of short programmes can be delivered exclusively to your staff. If you have 10 or more participants for a specific programme, we can partner with you to deliver it on our campus or at a location of your choice.
Talk to us about your requirements today
Dymphna Ormond is a leadership and executive development consultant with over 20 years’ experience working with senior leaders, managers and teams across multiple industry sectors. She specialises in leadership development, personal effectiveness and behavioural change. Dymphna has lectured in Leadership and Change, Human Resource Development and Organisational Communication at the J.E. Cairnes School of Business, University of Galway. She is a qualified executive coach, action learning set facilitator, accredited in a range of psychometric assessments, and holds a PhD along with a Diploma in Sales and Marketing.
This programme is delivered in collaboration with following experts from Trigraph.
Joe Houghton
Joe Houghton is an experienced educator, consultant and leadership specialist with a background spanning multinational business, higher education, and advisory work across the public, private and non-profit sectors. He has designed and led learning in AI, project and programme management, business planning,
strategic transformation, communication, design thinking and leadership development. Joe brings a highly practical facilitation style shaped by senior roles in global corporates, extensive executive coaching experience, and more than 500 online and in-person learning engagements in recent years.
Patrick O’Callaghan
Patrick O’Callaghan is a senior consultant with deep experience in business transformation, project leadership and operational improvement. He has worked at senior level across multinational and public-sector organisations, combining commercial, operational and technology expertise with extensive advisory experience. At Trigraph, Patrick leads training advisory work for IDA clients and has supported organisations on grant applications, capability building, methodology development and project delivery. His background includes senior roles in organisations such as EirGrid, the Department of Business, Enterprise and Innovation, and Dublin Business School.
David Jones
David Jones is a senior lean and continuous improvement consultant with more than three decades of operational excellence experience. His background includes leadership roles in Dell EMC, Wisetek and Trigraph, where he has delivered lean, Lean Six Sigma and kaizen training across multinational, academic and public- sector organisations. David specialises in helping teams improve execution, reduce waste, build capability and embed continuous improvement disciplines in day-to-day operations. He brings a strong practitioner perspective shaped by global programme leadership, governance, metrics, mentoring and large-scale training delivery.
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