People are the medium through which the work of the organisation is accomplished and form the fabric of the organisation's culture. If organisations are to be successful, managers must have a clear understanding of the process of people management and be able to influence people in business situations.

This course is designed to provide individuals at all levels with a range of proven techniques that will help them to effectively manage the interactions they have with people, both inside and outside the organisation.

This highly interactive two-day programme is focused on managing people and relationships in the workplace. This could be with staff, peers, other managers or stakeholders. Through a knowledge of human dynamics and an understanding of what motivates and drives people's behaviour, this programme will give participants the practical skills to effectively manage through challenging situations. Attendees will benefit from learning the required skills to build effective and lasting relationships and will gain the knowledge to understand how people operate, explore how to deal with 'difficult people', and work effectively through conflict.

At the end of the course you will:

• Understand the role of interpersonal skills in business
• Understand your own interpersonal skills style
• Be able to adapt your Behaviour sytle to increase effectiveness
• Be able to communicate business and performance goals with clarity
• Understand the sources of conflict within the workplace
• Develop strategies to deal with perceived difficult people