Front Line Management

Programme Enquiry

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For newly appointed front-line managers, team leaders, supervisors and other people who require a solid foundation in front-line management skills.

Also project team leaders; Specialists who regularly operate within the front-line management group; Individual contributors on a progression plan for a front-line management role; People who would like to increase their portfolio of competencies and enhance their promotion opportunities.

  • Duration: 3 Days
  • Location: IMI Campus
  • Next Programme: 22.06.2015
Fee (Corporate Member) Fee (Non Member)
€1,605 €1,965


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Next programme dates:

22 – 24 June 2015

21 – 23 September 2015

02 – 04 November 2015

07 – 09 December 2015


  • The role of the front-line manager
  • Effective planning techniques
  • Managing your priorities
  • Delegation
  • Decision making
  • Problem solving
  • Running effective meetings
  • Communication skills
  • Interpersonal skills
  • Motivation techniques
  • Managing performance
  • Key aspects of human resource management
Learning objectives

In today’s dynamic business environment, it is vitally important to ensure that front-line employees are managed in an effective way. To prepare you for your role as front-line managers, it is necessary to provide you with a comprehensive set of people and business-management skills.

This course is designed to provide front-line managers with a range of proven skills and techniques that will enable you to manage your business and your employees effectively.

At the end of this course you will:

  • Understand the role of the front-line manager
  • Be able to manage personal transition
  • Set goals and align with objectives
  • Manage your time effectively
  • Apply proven techniques in, planning, problem solving, and decision making
  • Develop performing teams
  • Use effective verbal and non-verbal communications
  • Understand key aspects of Human Resources

Course director – Derek Fox, IMI Senior Specialist


  • Tony Bourke, IMI Associate Faculty
  • Nina Noonan, IMI Associate Faculty

Email us today at


Next programme dates:

22 –  24 June 2015

21 – 23 September 2015

02 – 04 November 2015

07 –  09 December 2015

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