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CPD 3 2016: Customer Experience- The New Battleground for Business

IMI CPD For Managers

Our third workshop in our 2016 series of CPD Workshops for Managers kicks of on Thursday October 27th, with a session on Customer Experience- The New Battleground for Business led by Harry Largey, IMI Associate Faculty.
Harry argues that customer experience is your brand. And to protect it, organisations must adopt a proactive, outside-in orientation across the entire customer journey and become a ‘low-effort’ organisation to deal with. Join this session to understand some key steps you can take to bring the customer into the centre of your business strategy.
Date: 27th October 2016
Time: Registration 8.00am – 8.30am | Workshop 8.30am – 10.00am
Venue: IMI Conference Centre, Sandyford, Dublin 16
Fees: See separate tab.
Registration: Please register here. 


Aimed at mid to senior level managers, our quarterly CPD Workshops and Management Digests are designed to ensure you and your team are constantly refreshing and enhancing your management and leadership knowhow. Facilitated by IMI Faculty, our CPD Workshops focus on live Best Practice Management themes. A companion quarterly digest from the IMI Knowledge Centre, highlights the latest management thinking on the theme of the day in an accessible format and ensures you are always up to date with new ideas.

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