Why Lean doesn’t have to be Mean

Does streamlining of resources threaten quality in an environment where the customer is king? Critics of the application of lean management techniques to the delivery of services often say that focussing on efficient processes goes against the concept of delivering Read More…

New Year’s Resolutions for Managers

It’s that time of year when ambitious lists of resolutions get made – and while these usually include the standard roll-over of not quite achieved health and lifestyle commitments from last year –  January can be a good time to Read More…