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Source: www.clubsolutionsmagazine.com
Leadership teams can start the creation of high performance cultures by implementing the following 6 steps:
1. Establish a sense of urgency
They need to make it clear that the current culture needs to change, articulate the vision and business case, and describe the opportunity (as John P. Kotter states in his book The 8-Step Process for Leading Change) in a way that appeals to the hearts and minds of people.
2. Develop a set of strategic beliefs
These are the beliefs senior executives have about their organisation’s environment that enables shaping business strategy e.g. Dell believed that customers would, if the price was right, buy computers from a catalogue rather than go to computer stores as the conventional wisdom dictated they would. They created a $7 billion business.
3. Develop a set of values
Values enable the organisation to act on its strategic beliefs and implement their strategy the right way. Values shape the culture of an organisation, define its character and serve as a foundation in how people act and make decisions. Dell’s values supporting its strategy and strategic beliefs include: Delivering results that make a positive difference; leading with openness and optimism and winning with integrity.
4. Capitalise on quick wins
Capitalize on and honour your cultural strengths and act quickly on any critical behaviour changes required.
5. Challenge those norms that get on the way of high performance
Norms are informal guidelines about what is considered normal (what is correct or incorrect) behaviour in a particular situation. Peer pressure to conform to team norms is a powerful influencer on people’s behaviour, and it is often a major barrier affecting change. It is always easier to go along with the norm than trying to change it…. Common samples of negative norms in some organisations: Perception that it is ok to yell at people, ignore people’s opinions, etc.
6. Role model and recognise the desired behaviours
As Gandhi wonderfully put it “Be the change you want to see in the world”. This empowers action and helps embed the desired culture you are trying to create.
Behaviour is a function of its consequences. Behaviour that results in pleasant consequences is more likely to be repeated, and behaviour that results in unpleasant consequences is less likely to be repeated.
According to B. F. Skinner and reinforcement theory “future behavioural choices are affected by the consequences of earlier behaviours”. The argument is clear; if you want people to be brave and challenge the status quo, you shouldn’t make them feel awkward or like difficult employees when they do. Furthermore, if want people to contribute at meetings make sure you actively listen to them and act on their suggestions and ideas.
Caution:
On his famous article “On the folly of rewarding A while hoping for B” Steven Kerr argues that the way in which we reward and recognise people doesn’t always deliver the desired results. We all have being in situations where we are told to plan for long-term growth yet we are rewarded purely on quarterly earnings; we are asked to be a team player and are rewarded solely on our individual efforts; we are told that the way in which results are achieved is important and yet we promote people who achieve results the wrong / in a Machiavellian way.
A friend of mine was recently at a hospital and he complained to the ward manager about the doctor’s bad manners and rudeness. The answer he got was “do you want to be treated by the best heart doctor in the country or a not so good doctor but with a really nice bed manner?”.
My argument is why can’t we have both?
Pedro Angulo is the Programme Director of the IMI Diploma in Strategic HR Management starting on 16th November 2016.
Pedro is an Organisational Effectiveness Business Partner in AIB and Chairperson of the Irish EMCC (European Mentoring and Coaching Council).
He is a motivational speaker and regular presenter at HR, coaching, change and business conferences / events.
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[post_title] => 6 Steps to start the creation of high performance cultures
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[post_date] => 2015-11-19 16:33:16
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[post_content] => “There are two certainties in life, death and taxes” said Brad Pitt in the 1998 movie “Meet Joe Black”. Actually I believe there is a third certainty, problems.
Source: www.cliparthut.com
Problems are part of the journey of life, we cannot move forward without dealing with some sort of problem from the most primordial of finding food and shelter, to the most trivial of choosing the right colour tie for your next meeting.
The fact is that problems are very deceiving, in so many ways they are also similar to illnesses in that we despise them deeply. Like illnesses we become aware of them only when they hurt, by which time it is probably already too late to stop them doing some damage. Once we become aware of a problem and feel its pain we tend to treat the symptoms rather than truly tackling the causes. And again, like illnesses if we leave serious problems untreated and only tend to their symptoms they generally turn into even bigger problems and sometimes far to advance to be able to fix them.
Are you feeling the pain yet?
If you are, don’t panic just quite yet. Most problems can be resolved quite easily by simply understanding them and exploring them from different angles. We often believe there is only one right solution to a problem, in reality the solution to every problem doesn't depend on its symptoms but on its desired outcome.
Exploring a problem from different angles allows us to gain clarity on what is going on and provide us with the opportunity to formulate a number of options and alternatives to focus on achieving what is truly important.
Do you feel as healthy as a fish?
If you don't then perhaps you should question why? Problems become serious only if we ignore smaller issues that don’t seem to mean much when they surface. Because they are so trivial and don’t seem to have an impact on the overall big picture such small issues tend to go unchecked until they become big enough. Then this requires all hands on deck to resolve and will distract everyone from performing the way they could.
It is important to question the potential impact of small issues. What can happen if you don’t tackle them? What are they the symptoms of? What critical values are they eroding in your organisation?
Have you had these symptoms before?
If you have then it doesn't mean what is happening right now is the same as what you have experienced before. It might be the same problem but almost certainly the conditions in which its presenting itself are very different and the solution that worked before might not work this time.
Experience forms connections in our brain between situations and actions. This is very useful when we operate under pressure but most often it causes us to make rushed decision and bad choices. It is always important to understand: What is different this time? How different are the causes from my previous experience? Which new conditions are causing the problem this time?
Source: www.drlinda-md.com
Googling won’t make it better, it will almost certainly make you feel worse!
Today it’s easy to “Google” any problem and find ready made solutions very quickly. The internet is indeed a powerful resource to find interesting answers and ideas but remember your problem has very unique characteristics and to be able to solve it effectively it is important to involve the people around you that are connected with it.
Most of the time fresh eyes help finding new and innovative solutions but before throwing all your energy on any external solution it is important to be candid and open up with what is really going on internally.
Fabio Grassi is the Programme Director for Innovative Problem Solving, a two day programme which runs on the 26th & 27th of November 2015. Fabio is a specialist in the development of team performance, collaboration and motivation.
[post_title] => Are you treating the right problem?
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[post_title] => The ‘Simply Irresistible’ Leader
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[post_content] => Cavanaghs of Charleville was singled out from among the Deloitte Best Managed Companies 2012 announced on March 2nd to receive a special accolade for ‘rising to the challenge’ which was the theme of this year’s programme.
The company received a place on the IMI’s Senior Executive Programme which will equip one of its senior team with the strategic skills and leadership understanding to position both themselves and their organisation for continued success.
This award reflects the fact that, this year, the judges placed a particular emphasis on the innovative strategies the companies are adopting to ensure their continued success.
IMI has been involved as academic sponsor of the Best Managed Companies Awards since the programme began four years ago and Dr Phil Nolan, Executive Chair, IMI presented the Gold Standard Awards to those 16 companies who have requalified each year since 2008.
IMI also organised the annual symposium which took place on Friday, 2nd March in the Burlington Hotel. Keynote speakers included leading authority on innovation Charles Leadbeater and Julian Birkinshaw, Professor of Strategy & Entrepreneurship at LBS. The afternoon's programme also included a very engaging interview with John Teeling the founder and Chairman of Cooley Distillery.
Some of the presentations from the symposium are available below:
Best Managed Symposium 2012 - Julian Birkinshaw Presentation
Best Managed Symposium 2012 - Tom McCarthy Presentation
For more information on the 2012 Winners, requalifying companies and Gold Standard recipients as well as the Deloitte Best Managed Companies Awards click here.
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