- Is HR delivering the value add required to CX? Are we doing enough? Any opportunities for adding greater value?
- How closely aligned is our HR agenda to the CX agenda?
- What’s the impact our HR Department is having on CX? Can we increase it? How are you measuring it?
- How much of a change / shift in how HR professionals think, position, develop and organise themselves in my organisation will be required to get our HR Department to add real value to CX? And what are you going to do about it?
Building Innovative Human-Centric Teams for a New World with Jay Chopra
This session will uncover the what, why and how of the 5 behaviours that spark innovation in teams and will equip leaders with practical tools to empower their teams to step out of their comfort zones, break habitual thought processes and apply fresh thinking to solve business challenges.
Jay is a thought leader in the field of improving performance by making work more human. He is Co-Founder and Managing Director of the organisational development consultancy, Making Shift Happen, and an Associate Faculty Member with IMI.
Date: 21st June 2023
Time: 12 – 1pm
Venue: Online via Zoom