- Is HR delivering the value add required to CX? Are we doing enough? Any opportunities for adding greater value?
- How closely aligned is our HR agenda to the CX agenda?
- What’s the impact our HR Department is having on CX? Can we increase it? How are you measuring it?
- How much of a change / shift in how HR professionals think, position, develop and organise themselves in my organisation will be required to get our HR Department to add real value to CX? And what are you going to do about it?
Masterclass: Leading Successful Transitions During Digital Disruption with Hal Gregersen
Get the insights, tools, and frameworks for navigating the human side of digital transitions and for delivering innovative results when working through change. Hal is a senior lecturer in leadership and innovation at the MIT Sloan School of Management, a recipient of the Thinkers50 #1 leadership award and author of ten books.
Date: 12 May 2021
Time: 9am – 11am
Location: Online via Zoom