- Is HR delivering the value add required to CX? Are we doing enough? Any opportunities for adding greater value?
- How closely aligned is our HR agenda to the CX agenda?
- What’s the impact our HR Department is having on CX? Can we increase it? How are you measuring it?
- How much of a change / shift in how HR professionals think, position, develop and organise themselves in my organisation will be required to get our HR Department to add real value to CX? And what are you going to do about it?
The Art of Strategic Thinking: Kriti Jain
In this session, participants will be exposed to three key ideas. First, we will explore how a paradox mindset can help leaders juggle various priorities. Second, we will discuss the systemic nature of strategic decisions and the importance of thinking of both intended and unintended consequences. Finally, we will work on the meta-skill of ‘rethinking’ how we think long-term.
Dr. Kriti Jain is a leading management expert and works with business leaders and policy makers on topics of responsible leadership and strategic decision-making. She has a PhD in Decision Sciences from INSEAD. Thinkers50 has featured her in the list of top global thinkers.
Date: 12th June 2024
Time: 9.30am – 11am
We do on occasion have complimentary tickets for non-members, please email firstname.lastname@example.org to enquire.