- Is HR delivering the value add required to CX? Are we doing enough? Any opportunities for adding greater value?
- How closely aligned is our HR agenda to the CX agenda?
- What’s the impact our HR Department is having on CX? Can we increase it? How are you measuring it?
- How much of a change / shift in how HR professionals think, position, develop and organise themselves in my organisation will be required to get our HR Department to add real value to CX? And what are you going to do about it?
The Phoenix Encounter Method with Ian Woodward
Organisations must innovate or they will fade into irrelevance. This innovation is never without cost, however, often requiring dismantling part or all of the incumbent business model in order to build a new breakthrough, future-ready organisation.
In this IMI Masterclass, Professor Ian Woodward, Director of INSEAD’s Advanced Management programme and co-author of the book ‘Phoenix Encounter Method: Lead Like Your Business is on Fire!’, will explore the tools and methods needed for leaders to completely reimagine their business through his ‘Phoenix Encounter’ method. See Ian’s short video on his upcoming session here.
Ian brings a vast array of commercial and public sector experience, having worked for major energy companies, the financial sector and governments. This Masterclass will demonstrate how the Phoenix Encounter method can create a much wider set of radical options for innovation, and how participants can revolutionise their organisation with a future-facing blueprint.
IMI are delighted to be delivering this Masterclass in partnership with Mason Hayes & Curran LLP.
Date: 05 November 2020
Time: 9am – 11am